Regarding how our services differ from ABC’s NOC:  MSPSN provides full remediation and support of the Microsoft Operating systems.  Basically, this means that the only tickets we are escalating back to you are tickets requiring your onsite support or third party application issues.  We are not just watching alerts and passing pertinent information to you to act on.

We won’t ever be as cheap as ABC or XYZ, but the delta difference in price is not a lot when you consider the exponential increase in service level you receive when working with MSPSN.  While providing full remediation on alerts/tickets, our Virtual Service Desk also works directly with you and your team.  In the beginning, we work extensively with you to make sure your tools are integrated and setup to make you as efficient as possible.  Once you’re live, you will be assigned a team leader who will meet with you (or someone you designate) each week to review tickets and refine process for you so that you truly have a partner whom you can rely on for your back office support.  The goal with your weekly ticket reviews is to keep lines of communication open between your staff and mine, and to create and nurture a level of trust that can really only be done with regular discussions.  Although we are your virtual back office, it is critical to our relationship success to speak regularly on the phone as email and ticket communications are good but not good enough for long term relationships.  You (and your business partner(s) if you have them) will also meet with myself, Steve Luby or Chad Gross once per month to go over your business model, any growth issues, process issues, etc. so that we can be aware and available to help you grow your business.  You don’t get this level of technical and business model support from anyone in the Channel.

Add to this our fully developed lines of managed service offerings that you can deploy immediately to your client base knowing they are tested, proven and profitable without spending your own time, money and human capital on developing them yourself.  We have solutions for spam control, email archiving, disaster recovery, imaging, off site backups, virus control, and security that you can choose from to provide a full suite of services to your client base.  These solutions are delivered by the Virtual Service Desk and fully supported by the virtual Service Desk.  We are always developing new lines of services to give you a choice in what tools and services work for you and for your clients.

We can also deliver project work for you and your staff.  We provide project work like remote swing migrations, OS upgrades, etc.  The project work is billed out to you at flat rates and is negotiated/approved by you prior to implementation/completion.

And last, but not least, we were an MSP just like you.  I grew this company from a one man (woman) shop to where we are today.  I know the pains and the issues that our partners deal with every day because I have dealt with them too.  I know exactly what it’s like to have too much work for myself, but not enough cash flow to hire an employee.  I know how difficult it is to recover from bad hires when you’re a small shop.  I know how expensive it is to develop new lines of service, especially when you are over worked and under paid.  My goal in starting and growing MSPSN is to help SMB MSPs work together to help each other grow by sharing their knowledge, skills and best practices.  MSPSN provides you with the tools and infrastructure to do all of this.  Our portal is full of information for download, and we are launching a face-book like social networking site here in a few weeks (shhh) to allow MSPs to find each other all over the globe.  Our competitors have bits and pieces of what we are doing here at MSPSN, but they don’t have the whole solution.

I would love to work with you [name removed].  Let me know if my response was helpful.  Thanks!

~Amy

Amy Luby, CEO MSPSN

3606 N 156^th St. STE 101

Omaha, NE 68116

(o) 877-MYM-SPSN (877-696-7776) x1206

(f) 312-962-1206

http://www.mspsn.com